Applications Specialist / RPM – Gartner India Research & Advisory Services Pvt Ltd – Mumbai

Applications Specialist - RPM Jobs in Mumbai

Job Description

What makes Gartner Research a GREAT fit for you

When you join Gartner Research , you ll be part of a leading – edge team that values expert insights , bold ideas and intellectual courage. You ll deliver must – have research through compelling client interactions , and contribute to our double – digit growth by providing our clients worldwide the unbiased insight they need to make the right decisions on their key initiatives. Through constant learning , discovery and collaboration you ll not only help clients deliver on the promise of digital , you ll grow your career and the scope of your impact across industries. Our culture demands hard work and rewards it with exceptional opportunity. If you re always looking for what s next in technology , Gartner is looking for you.

About this role:

Manage help desk support for publishing operations , databases , and applications

Troubleshoot issues reported by Gartner Research Analysts , editors , and events teams and provide solutions within established SLAs

What you ll do:

Successful execution includes feedback loops , root cause analysis , issue resolution , and while providing exceptional client service.

Become subject matter expert on process and tools you support.

Collaborate with team members to manage shared responsibilities

Assist with special projects

Operations optimization provide thought leadership in streamlining processes and improving operations

What you ll need:

Bachelor degree , Major in Business or IT preferred

More than 3 years of experience , in a fast – paced customer service environment

Strong research and analytical skills

Willingness to learn , high degree of ambition , and drive

Excellent written and verbal communication skills

Strong expertise in email etiquette and support is essential for the role (for support communications , escalations , and solutions).

Superior time management skills and ability to manage multiple tasks simultaneously and prioritize

Capacity to work as part of a virtual global team

Strong interpersonal and relationship building skills

Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time

Keyskills

Telecom Consulting Information technology Tools Publishing Email RPM Ideas Issue resolution
Relationship building

Desired Candidate Profile

Who you are:

Ability to problem solve and bring timely resolution to escalation

Process – driven , methodical , detail – oriented , and proficient working with business systems

Ability to manage multiple tasks simultaneously and prioritize workload

Strong customer service orientation , with ability to work independently , exercise judgment , take the initiative , take ownership and accountability

Strong IT literacy and technology experience , with solid intermediate to advanced level skills in Excel , Word , PowerPoint and Outlook , technically astute and comfortable learning new database applications and technology

What we offer:
In addition to an outstanding work environment with rapid advancement potential , Gartner research team enjoys exceptional benefits , including:
Competitive base salary
Great on job learning
Inordinate work life balance
About Gartner:
Gartner , Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology – related insight necessary for our clients to make the right decisions , every day. From CIOs and senior IT leaders in corporations and government agencies , to business leaders in high – tech and telecom enterprises and professional services firms , to technology investors , we are the valuable partner to clients in more than 10 , 000 distinct enterprises worldwide. Through the resources of Gartner Research , Gartner Executive Programs , Gartner Consulting and Gartner Events , we work with every client to research , analyze and interpret the business of IT within the context of their individual role. Founded in 1979 , Gartner is headquartered in Stamford , Connecticut , USA , and has 8 , 300 associates , including over 1 , 800 research analysts and consultants , and clients in more than 90 countries.
For more information , email info@gartner.com or visit www.gartner.com
Education-
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization

Company Profile:

Gartner India Research & Advisory Services Pvt Ltd
Gartner , Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology – related insight necessary for our clients to make the right decisions , every day. From CIOs and senior IT leaders in corporations and government agencies , to business leaders in high – tech and telecom enterprises and professional services firms , to technology investors , we are the valuable partner to clients in more than 10 , 000 distinct enterprises worldwide. Through the resources of Gartner Research , Gartner Executive Programs , Gartner Consulting and Gartner Events , we work with every client to research , analyze and interpret the business of IT within the context of their individual role. Founded in 1979 , Gartner is headquartered in Stamford , Connecticut , USA , and has 7 , 900 associates , including over 1 , 700 research analysts and consultants , and clients in more than 90 countries.