Assoc Technical Supp Analyst II – BMC Software – Pune

Assoc Technical Supp Analyst II Jobs in Pune

Job Description

At BMC, transformation is everything. It s how we bring IT to life for more than 20, 000 customers worldwide 82% of the Fortune 500 to be exact. And it s what energizes our more than 6, 000 employees to bring meaningful change to businesses and lives, especially their own. 300 patents give our customers a strong competitive edge.
We have 35 years of market leadership in the IT management solutions. We also have the energy, optimism, opportunities, and private financial backing that makes us feel and act more like a start- up that knows no limits.
For you, that means the chance to do more and be more not only making incredible things happen with technology but also reinventing the BMC business right now.
A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud. An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation. That s BMC.
What do the analysts say
We can talk about being best in class, but it means much more when you hear it from unbiased third parties. Gartner and Forrester continually place us ahead of our primary competitors.
Gartner announced BMC Software as a leader for the second consecutive year in the August 26, 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM).
Position Description: Oracle Apps Technical Support Analyst
The support analyst will be part of Oracle Apps technical support team supporting Oracle Apps implementation across 42 countries being supported from India. The team is combination of Oracle Apps Functional and Technical consultants supporting customer issues directly. Direct interaction with customers for issue resolutions.
Primary Roles and Responsibilities:
– Provide technical Support to customer issues on Oracle Apps (primarily P2P area)
– Analyse and debug technical issues based on PL/ SQL
– Work with Oracle based on SRs to get resolutions on the issues
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Programming & Design
Role: System Analyst
Employment Type: Permanent Job, Full Time

Keyskills:

ITILTechnical support Service Procurement SQL Oracle Business transformation PLSQL IT management Tools

Desired Candidate Profile

2- 4 years of experience in Oracle Apps technical support
– Good knowledge of SQL/ PLSQL
– Good knowledge on Oracle P2P track including Payables/ Procurement (advantage)
– Good understanding of Support methodology including ITIL
– Should be able to work in rotational shifts (General and EMEA )
BMC is an Equal Opportunity Affirmative Action Employer. It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

Education:UG -B.Tech/B.E. – Computers
PG – Post Graduation Not Required

Company Profile

BMC Software
Who we are and what we do
At BMC, transformation iseverything. It s how we bring IT to life for more than 20, 000 customersworldwide 82% of the Fortune 500 to be exact. And it s what energizes our morethan 6, 000 employees to bring meaningful change to businesses and lives, especially their own. 300 patents give our customers a strongcompetitive edge.
We have 35 years of marketleadership in the IT management solutions. We also have the energy, optimism, opportunities, and private financial backing that makes us feel and act morelike a start- up that knows no limits.