CLIENT SERVICE REPRESENTATIVES – VOICE – Sterling Information Resources (I) Pvt Ltd – Mumbai

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JOB DESCRIPTION

Excellent Opportunity to work in a KPO for a Verification & Client Services profile

Job Responsibilities for Client Service Representative (B2B):
Responding to clients questions and concerns primarily regarding status of orders, receiving additional information as well as speaking with applicants via e-mail and phone.
Providing additional specialized services upon request for clients and internal teams Act as representative/liaison for Client Service to other departments.
Acts as point of escalation for Client Service Executive.

Job Responsibilities for Senior Associates/ Specialists – Verifications (Outbound):
Search the web to find the listings for universities, colleges and companies.
Initiate verification calls to verify the credentials of the applicants.
Send written verification requests and faxes for verifications as per the policies of the institutions/organizations.
Enter appropriate verified data into the system and generate a report.
Follow quality guidelines and also achieve the targets set by the Team Leader.
Also follow the IT Policy and Data Security guidelines.
Must follow the HR Policy.

***Eligibility Criteria:
Minimum Qualification Required – HSC passed
Minimum one year of experience in International Voice.
Flexible with Rotational Shifts.
Age – Up to 36 years
24*5 working hrs – Two week-offs
Free home pick-up and home drop
Earn Incentives & Over-time over and above the fixed salary
Salary: INR 2,00,000 – 4,00,000 P.A. Decent hike on the last drawn salary
Industry: KPO / Research / Analytics
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)

Keyskills:

Client Servicing client relationship key account manager client service representative Outbound process business to business

DESIRED PROFILE

Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

COMPANY PROFILE

Sterling Talent Solutions is the world’s largest Background Screening Services Company headquartered in New York, US with offices across Canada, UK, India & Philippines with an annual revenue base of approx. $438 MN. Founded by William Greenblatt in 1975, Sterling believes in continually reinvesting knowledge and resources back into the business and deliver relentless customer service, unbeatable speed, and unrivaled accuracy in the background screening space. Our global workforce of over 3500 employees serve close to 24,000 customers across the globe including 25% of the Fortune 100 listed companies. Most importantly, the organization enjoys a 93% customer retention rate which is a testimony of our customers’ satisfaction levels and talks about outstanding services delivered by Sterling.

Location: 9th floor – GCorp, Kasarwadavli, Ghodbundar Road, Thane(w) Landmark: Hypercity, Mumbai