CSR III, Technical Customer Service Engineering – Xerox Business Services India Private Limited – Bangalore

csr-iii-technical-customer-service-engineering-jobs-in-bangalore

Job Description

Xerox is a global business services, technology and document management company helping organizations manage their business processes and information. Since the invention of xerography just over 75 years ago, we have continued engineering how the world works by applying our experience in imaging, business process, analytics, automation and human centric design to make a real difference for our customers and their customers. We have changed the way the world shops, learns, parks, does banking, receives healthcare and, of course works.Headquartered in Norwalk, Conn., Xerox has more than 140,000 employees and does business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information — from data to documents.Principal Accountabilities- On field customer support and service of Xerox machines to the customers.- To Lead Direct Service division which includes responsibilities like supporting direct services for machines.- Provide in-house telephonic customer support and repair machines.- Verifying integrity of warranty printers, monitor the services, verifying authenticity of DOA claims.- Direct interaction with customers and co-ordination with other functionsXerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/ veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.Background/ Experience/ Qualification/ Attributes- BE/ Diploma in Electronics/ Telecommunication/ Computer Science/ Electrical- 5-10 years of experience in Office Automation Industry- High on customer centricity, and have good experience in managing customer escalations & grievances- Ability to take initiatives with high level of personal drive- Good communication and analytical skills- Understanding of local language is preferential Job: Technical Customer Service Engineering Organization: DMO Operations-X000000114 Title: CSR III, Technical Customer Service Engineering Location: India-Karnataka-Bangalore Requisition ID: 16030861

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)

Keyskills:

customer service operations customer support healthcare analytics diploma claims business process printing telecommunication

Desired Profile

PG – Any Postgraduate
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile

ACS, a Xerox company, is a global leader in business process and information technology services. Our clients tell us that we are responsive, flexible, reliable, and that we do whatever it takes with honesty and integrity to get the job done right. That hard-working culture has been fundamental to our success since our founding in 1988. Putting the client first has allowed ACS to become the pacesetter in business process and information technology services – spanning the globe, pioneering new products, acquiring capabilities, and reaching millions of people with better operating solutions. We bring innovative offerings for Finance & Accounting, Human Resources, Information Technology, Transaction Processing, and Customer Care to our clients in Government, Communications, Manufacturing, Retail, Financial Services, Healthcare, Education, and Transportation. This depth of experience and breadth of capabilities delivers a competitive edge to our clients – giving them the flexibility and scalability to align human and capital resources with their business strategy. ACS simply manages our client”s’ operations – no matter what platform or process – with a global infrastructure and workforce, experienced field administration, and proprietary technologies, processes, and procedures that assure reliability, cost savings, improved performance, business continuity, security, and practical innovation. Expertise and action are what you”d expect from the world”s most capable operations.