Must have Skills : Service Desk Management/ To handle irate customers.
Good to Have Skills : Service Desk Voice Support/ Out bound Calls for premium customers.
– Receives and logs customer problem/request/issues and ensures proper documentation.
– Performs initial level of problem identification and attempts to resolve when appropriate
– Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
-Performs incident notification and escalation to ensure. – Problems/request/issues are communicated effectively and receiving proper management attention.
– Performs follow up on all incidents with customer to ensure customer satisfaction.
– Develops and maintains knowledge of the problem tracking software.
– Flexible with shift timings.
Date: 25th September to 9th October 17
Time:10am to 6pm
Contact Person: Sanchita Gupta
Salary: INR 1,75,000 – 2,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Telecalling/Telemarketing Executive
Employment Type: Permanent Job, Full Time
Customer Service Voice Support Service Desk Management Domestic Process Customer Satisfaction Service Level escalation calls outbound process
Desired Candidate Profile
ienergizer (A unit of Granada Services Pri. Ltd.)