Help Desk Specialist – Arrow Electronics India Pvt ltd – Bangalore

Help Desk Specialist Jobs in Bangalore

Job Description
Strong knowledge/ Exposure in Oracle Apps functional concepts/ SCM / Manufacturing / Distribution modules

Good exposure to Oracle Business System Support

First Level User Support in troubleshooting both application and business process issues

Proficient in Procure to Pay and Order to Cash flows and with strong functional knowledge on any of the core modules of Order Management, Inventory, Purchasing, Finance

Good written and verbal communication skills

Diagnose underlying issues and propose a work around where practical

Document and create KB articles on new resolutions

Acquires and maintains current knowledge of relevant product offerings and changes effected in order to provide accurate solutions to users.

Improves process flow and user documentation for Oracle Support and enhances user knowledge and competency

Willing to work in a 24/5 environment

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – ERP, CRM
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer
Employment Type: Permanent Job, Full Time

Keyskills:

Oracle Apps Functional Order Management O2C Oracle ERP Business System Oracle Support User Documentation System Support Process Flow Verbal Communication

Desired Candidate Profile

Doctorate – Doctorate Not Required

Company Profile

Arrow Electronics India Pvt ltd
Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions, with 2015 sales of $23.3 billion USD. Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations in 56 countries. A Fortune 119 company with 18,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including Telecommunications, Information Systems, Transportation, Medical, Industrial and Consumer Electronics. Arrow’s India IT Center of Competency (COC) is the IT global services arm of Arrow, providing IT services to Arrow operations across North America (NA), Europe, Middle East, Africa and South America (EMEASA), Australia, New Zealand (ANZ) and Asia. We are dedicated to designing, developing, and managing some of Arrow’s mission critical applications, while achieving cost efficiencies for Arrow’s global operations. Arrow is looking for skilled and experienced professionals with an innovative spirit for their Center of Competency in Bangalore and Pune. If you are enthusiastic, willing to learn, ready to take new initiatives and are absolute team players then take a leap aboard. We are sure you will find an exciting new work place and challenging work environment.