Expertize in LINUX/UNIX, windows O/S platforms
Good knowledge of Oracle Database.
Hands-on work experience on EMS/NMS & troubleshooting related to MNG is must.
Working experience of at least 3+ years in TAC, Testing.
Understanding of advanced and emerging technologies in DATA COM (MPLS, L3-VPN, Traffic Engineering, QoS and Multicasting) & also Optical Transport domain.
Working knowledge of Routing Protocols: RIP, IS -IS, OSPF, BGP.
Working knowledge of Layer 2 protocols like VLAN, STP, RSTP,MSTP, LACP,802.1p, 802.1ag,QOS.
Experience in configuration and setup to prepare lab setup for testing & simulation of customer issues in lab.
Should be able to work independently, must be fast learner and strong will to support customer.
Effective communication skills and an ability to work effectively in a dynamic team environment.
Preferred / Added Advantage:
Experience in working on Solaris platforms with Unix Scripting (Shell or any other scripting languages like PERL)
Roles and Responsibility
Handling customer issues raised by T2 in daily activities within defined SLA.
Follow up on malfunctions revealed during operation and solving them with the development entities.
Working with tasks database using ERP system and handling issues coming from T2 India & T2-Global teams until they are resolved.
Examining problems in depth using logfiles and debug commands output. Enter problem reports into the bug tracking database (Jira) for all bugs observed in customer network during support.
Simulate specific field issues at the Lab using the same hardware and database in order to replicate the problem for R&D escalation if needed.
Supplying a Troubleshooting Guide, Upgrade procedures, Knowledge base entries and Root cause Analysis (RCA) as per customer request
Carry out upgrade activities, onsite support and demonstrations at the customer site
Salary: INR 5,00,000 – 12,00,000 P.A.
Industry: Telecom/ ISP
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Employment Type: Permanent Job, Full Time
RSTP MSTP RIP Multicast LACP Bgp OSPF QOS Networking MPLS TAC Engineer Unix Engineer Linux Engineer
Desired Candidate Profile
Education:UG -B.Tech/B.E. – Any Specialization, Electronics/Telecommunication
ECI Telecom India Pvt Ltd
ECI delivers ELASTIC network solutions to service providers, utilities and data center/cloud providers worldwide. ECI’s ELASTIC network solutions ensure open, future-proof, and secure communications. Tailor-made for today, while being flexible enough to evolve with the changing needs of tomorrow.