Strong technical and subject matter expertise in at least four or more of the following security specialties: Firewall: Juniper, Cisco, Palo Alto, Checkpoint, Fortinet VPN – IPSEC ,SSL VPN: Juniper, F5 , Cisco Content Filtering: Bluecoat, Websense, McAfee. Iron Port IPS: Juniper, Tipping Point, McAfee, Palo Alto, Unified Thread Management (UTM) SIEM/SIM products AAA services: ACS, Radius, RSA Wan Accelerators: Riverbed, Juniper Load Balancers: F5 BigIP LTM/GTM, Juniper Network Security (multi-vendor) experience. Working knowledge and hands-on experience on Linux/Unix OS is desirable. Customer service experience preferably in an Global Operations center environment. Ticketing system knowledge. Ability to work days, evenings, and weekends as required; 24×7 support in rotating shifts Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements. Analytical thinker willing to think outside the box to resolve customer impacting situations on first contact; understand customer pain. Ability to work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first. Aptitude and desire to learn advanced Network Security services. Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management. Hands on experience on Vulnerability Scanning, Penetration Testing Tools Exceptional documentation and communication skills. Ability to thrive in a fast paced, multi-cultural, customer-oriented environment. MS Office proficiency.
Salary: Not Disclosed by Recruiter
Functional Area:IT Software – Network Administration , Security
Role Category:Programming & Design
Role:Team Lead/Technical Lead
Employment Type: Permanent Job, Full Time
Network Security IPS Checkpoint Juniper PALO ALTO F5 Load Balancer VPN
Desired Candidate Profile
Incident Resolution Ticket resolution work on trouble tickets, support the operation of advanced Network Security Services and take escalations Queue Management keep a watch on queue and get tickets assigned Service Request working of request for changes as per client requirements Perform the minor changes as per define SoC process and work instructions Be a Subject Matter Expert ( SME) on few Products Creation of Standard operation procedure Attending client calls and other technical meetings
File: Manager Page 2 of 2
Change Management Attending CAB meetings Provide comprehensive maintianance plans for change management review and approval Implement Complex Changes Creating Root Cuase Anysis ( RCA) Creating Client speocifc monthly reports
Security Performance Tuning Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents Review code upgrade and test implement before rolling on to production Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information Firewall and IPS/IDS policy tunning
Other functions Work with Hardware/Software Vendors to resolve problems Lead and Co-oridnate shifts and exchange handoff between various shifts Cross Train and mentor juniors Participate in various Network and Security projects Perform other duties as assigned
Virtela India Pvt. Ltd.
About Virtela :Virtela (www.virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centres in the U.S., India, and the Philippines. For more information about company please visit our website www.virtela.net. Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24×7 support, as well as provides training to junior engineers.