Technical Support – linux/networking/backup – EMC Software & Services India Pvt Ltd – Bangalore

Technical Support - linux - networking - backup Jobs in Bangalore

Job Description
Requirement Details:

Linux, Networking, Backup software and technologies
VMWare certified professional.
Experience in NAS/ SAN storage with replication would be an added advantage
Solid knowledge on UNIX/Linux/Windows.
Backup software integration with most commonly used applications in industry (e.g. Backing up MS Exchange, SQL, Oracle, Lotus Notes, VMWare)
Good Knowledge on any backup/restore skills.
Understanding of Backup and recovery Concepts and troubleshooting.
Good Knowledge on any backup/restore skills.
Understanding of Backup and recovery Concepts and troubleshooting.
Basic Knowledge of Networking.
Knowledge on any of the database will be beneficial.
Knowledge on Device or Storage Boxes will also be beneficial.
Candidates should demonstrate specific knowledge of EMC products Exhibit a positive attitude to customers and other employees.
Strong communication skills.
Flexible to work in 24/7 shifts (Rotation Shifts)
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer
Employment Type: Permanent Job, Full Time

Keyskills:

Windows Backup Oracle SQL Networking VMware Linux SAN NAS Storage Unix Backup Software

Desired Candidate Profile
Principal Duties and Responsibilities:
Should have experience in Manage Backup clients group & schedule settings according to customer specifications.
Provide Expertise Level 2/Level 3 Support on Backup solutions to the operation teams.
Knowledge on host operating systems like Solaris, HP-Unix, AIX and windows.
Backup Software Expertise – Networker Enterprise backup Solution
Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to complex system level issues.
Identifies and provides resolutions to an assortment of technical problems.
Develop and implement resolutions to identified problems, and follows standard practices and procedures.
Communicates effectively to internal and external customers as necessary through a variety of mediums.
Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.
Provide technical support to existing and prospective customers for EMC Networker products.
Expand knowledge of EMC products.
Work on customer issue remotely via phone/email/chat/WebEx
Company Profile
EMC Software & Services India Pvt Ltd
Who we are
EMC is a global leader in enabling businesses and service providers to transform their operations and deliver Information Technology as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset — information — in a more agile, trusted and cost-efficient way.

What we do
EMC works with organizations around the world, in every industry, in the public and private sectors, and of every size, from startups to the Fortune Global 500. Our customers include banks and other financial services firms, manufacturers, healthcare and life sciences organizations, Internet service and telecommunications providers, airlines and transportation companies, educational institutions, and public-sector agencies. EMC also provides technology, products, and services to consumers in more than 100 countries.